Gigspact Terms & Conditions

Gigspact is a Philippines-wide event-services marketplace. It connects individuals who book event services (each a Customer) with independent event vendors — organizers, performers, caterers, and suppliers (collectively, Vendors). We operate the Platform; we are not a party to any booking Agreement between a Customer and a Vendor.

You can reach us at hello@gigspact.com.

• You must be at least 18 years old and legally able to enter into contracts under Philippine law.
• You are responsible for the accuracy of the information on your account, and for keeping your credentials confidential. You are responsible for all activity under your account.
• Vendors must complete identity and business verification (government ID, DTI or SEC registration where applicable, and bank details) before receiving payouts. Providing false or misleading verification information is grounds for immediate suspension.
• One person, one account. Sock-puppet or duplicate accounts, and any coordinated review-farming or reputation manipulation, are prohibited.

Gigspact is a neutral venue. Vendors list their own services, set their own pricing, and deliver their own work. Customers choose whom to book and on what terms. We do not employ Vendors, and we do not deliver event services ourselves.

We do not guarantee the availability, quality, safety, legality, or accuracy of any listing, Vendor, Customer, or booking. Ratings, reviews, and confidence signals are informational and not a warranty.

Every booking on Gigspact is governed by an Agreement that the Customer and Vendor co-sign in-app. The Agreement records the event details, deliverables, financial terms, cancellation rules, and proof-of-service requirements for that specific booking.

Once both parties sign, the Agreement is a binding contract between them. Gigspact is not a party to the Agreement, but we enforce it operationally — we release escrowed funds, apply cancellation rules, and resolve disputes based on the terms both parties accepted.

Gigspact’s operational enforcement (escrow release, refunds, dispute-panel outcomes) is only available when the booking’s funds are held on-Platform. See Section 6 for how the Customer’s payment is collected across time (downpayment + balance) and Section 7 for what happens when payments move off-Platform.

• Payments are processed by a licensed third-party payment service provider. Gigspact does not directly hold Customer funds. Every booking uses two coordinated payment intents: a Customer downpayment and a Vendor good-faith deposit.
• Funds are held in escrow until the event is confirmed complete (via QR check-in and any proof-of-service required by the Agreement) or the applicable dispute or cancellation outcome resolves.
• Gigspact charges a platform fee, disclosed at the time of booking. Payment-processor fees are set by the payment service provider and are non-refundable in most cases.
• You are responsible for any taxes owed on income you receive through the Platform. We may provide transaction records to help you file, but we do not provide tax advice.

Every booking on Gigspact runs on full-payment escrow. The Platform holds the Customer’s entire quoted amount plus the Vendor’s good-faith deposit until the event completes and any post-event grace-period disputes clear.

How the Customer’s payment is captured

• At booking-lock, the Customer transfers a downpayment into escrow (set by the Vendor within the category’s minimum). The Vendor transfers their good-faith deposit into escrow at the same moment.
• If the event is at least 14 days away at booking-lock, the Customer authorizes a payment method that the Platform will use to capture the balance automatically at T-minus-14 days (14 days before the event date). The Agreement shows the exact capture date at signing.
• If the event is less than 14 days away at booking-lock, the full quoted amount is captured at booking-lock as a single transaction. No separate balance capture applies.

Balance collection is enforced by default

The Platform actively pursues collection of any scheduled balance. Only the Vendor can waive the balance, and only through an explicit in-app action logged to the booking’s audit trail. The Platform will not silently forgo collection.

If a scheduled capture fails and the Vendor does not waive, the Platform follows the fixed escalation timeline below. At the end of the ladder, the booking is cancelled by default and the Customer’s downpayment forfeits to the Vendor.

Balance-capture escalation ladder

If the T-14 capture attempt fails, the Platform runs the following sequence:

• T-14 through T-9. The Platform retries the capture daily and notifies the Customer (email, SMS, and in-app) with a direct link to update their payment method. The booking remains active.
• T-9. The Vendor is notified that the balance is unresolved and asked to choose one of three responses: (a) cancel with the Customer’s downpayment forfeited to the Vendor, (b) waive the balance and proceed on the downpayment as full payment, or (c) wait one more retry cycle.
• T-3. Final decision point. The Vendor is prompted one more time with a 24-hour response window. If the Vendor does not respond, the booking is cancelled by default at T-2.

Outcomes when the ladder ends without resolution

• The Customer’s downpayment forfeits to the Vendor as compensation for the reserved date and any preparation the Vendor has already incurred.
• The Vendor’s good-faith deposit returns to the Vendor.
• The balance is not captured — the Customer keeps what was never charged.
• The Customer’s account receives a payment_unresolved flag on the standing ledger. For the next six months, every booking the Customer places requires the full quoted amount to be captured at booking-lock, regardless of lead time. The flag clears after six months of no further payment failures, or immediately if the Customer settles the outstanding balance directly with the affected Vendor and both parties confirm the resolution in-app.

Vendor waiver

A Vendor who elects to waive the balance at any point in the escalation ladder converts the booking to a downpayment-only arrangement. The waiver is recorded on the booking’s audit trail and remains visible to future Vendors evaluating the same Customer. The Vendor absorbs the difference between the downpayment and the quoted amount as their own commercial decision — the Platform does not compensate the Vendor for the waived amount.

Waiving the balance for one booking does not affect the Platform’s enforcement of balance collection on the same Vendor’s future bookings.

“Off-platform payment” means any funds transferred outside Gigspact’s escrow provider for a booking that was initiated on the Platform or is governed by a Gigspact Agreement — including bank transfer, GCash direct, cash, cheque, cryptocurrency, or any other channel that bypasses the Platform’s coordinated payment intents.

Prohibition

• Vendors must not solicit off-platform payments for bookings initiated on Gigspact. Customers must not knowingly agree to them. Both parties are in breach of these Terms if they do.
• First offence: written warning and suspension of the affected booking. Repeat or coordinated offences: revocation of the Vendor’s verified status, delisting from the marketplace, account suspension, and forfeiture of any pending on-platform payouts.

What Gigspact can and cannot do

• The Agreement between Customer and Vendor remains a legally binding private contract. Either party may still enforce it through the courts.
• Gigspact cannot release, refund, or transfer funds it never held. If the money didn’t move through the Platform, there is no escrow to draw from and no cancellation-tier auto-refund to trigger.
• Disputes involving off-platform funds are outside the scope of Gigspact’s dispute-panel process. The parties must pursue civil remedies (small-claims court, arbitration, or other legal channels).
• Gigspact can still act on the record: mark the booking status, apply standing / review effects, revoke verified status, and suspend accounts. Those actions don’t require Gigspact to move funds.

If the event completes with off-platform payment

• The QR check-in still records the event as complete on the Platform, but no funds move because none are held. Reviews and standing effects apply normally.
• If the off-platform arrangement is discovered later — through a report, an audit, or a subsequent dispute — the Vendor’s verified status may be revoked retroactively and the account suspended.
• The Vendor may still owe Gigspact the platform fee for the booking as consideration for the introduction and Agreement infrastructure the Platform provided. Gigspact may invoice the fee or offset it against future on-platform payouts.

If someone breaches with off-platform payment

• Vendor no-shows or fails to deliver. The Customer’s Agreement rights are still valid and the Customer may pursue the Vendor through the courts. Gigspact will investigate reports and suspend the Vendor from the Platform, but cannot refund funds it never held. Customers are asked to file both an in-app abuse report (so we can act on the listing) and a civil complaint (so they can recover the funds).
• Customer cancels late or refuses to pay the agreed amount. The Vendor’s Agreement rights are still valid and the Vendor may pursue the Customer through the courts. Gigspact will investigate reports, record the breach on the standing ledger, and suspend the Customer’s account — but cannot compel payment.

Reporting and whistleblower protection

• Anyone who is asked to move payment off-platform is expected to report it via the in-app abuse-report flow. Reports are treated confidentially.
• A Customer who reports a Vendor’s off-platform steering in good faith will not face account penalty even if they initially engaged in the conversation. Vendors who report other Vendors’ off-platform steering in good faith are similarly protected.

Cancellation windows and refund tiers are defined in each Agreement. If either party disputes a booking outcome, they may open a dispute in-app; the other party may rebut, and either party may appeal to Gigspact staff. Our decisions in appeals are final for platform-mediated releases, but do not limit either party’s legal rights outside the Platform.

In force-majeure events (natural disasters, government advisories, declared emergencies), Gigspact may pause payouts or apply neutral release rules across affected bookings. We will communicate any such action in-app.

You agree not to:

• Take booking conversations off-platform to avoid the Agreement, escrow, or platform fees. Off-platform bookings are unprotected and are the primary source of the trust gap Gigspact exists to close. See Section 7 for the full policy and consequences.
• Post content that is illegal, harassing, discriminatory, sexually explicit, or infringes anyone’s intellectual property.
• Impersonate another person or business, misrepresent your services, or use false reviews.
• Scrape, reverse-engineer, or attempt to disrupt the Platform, its infrastructure, or its rate-limiting.
• Use the Platform to launder funds, evade taxes, or violate any applicable law.

Violations may result in listing removal, account suspension, forfeiture of pending payouts under the applicable Agreement, and reporting to authorities where required.

You retain ownership of the content you upload — portfolio posts, photos, videos, package descriptions, reviews, and messages. By posting, you grant Gigspact a worldwide, non-exclusive, royalty-free license to host, display, and distribute that content solely to operate and promote the Platform.

We may remove content that violates these Terms or the Agreement rules, or that a court, regulator, or good-faith takedown request requires us to remove.

We collect and process personal data to operate the Platform, verify identity, prevent fraud, and comply with Philippine law (including the Data Privacy Act of 2012). See our Privacy Policy for the details of what we collect, how we use it, and your rights as a data subject.

The Gigspact name, logo, wordmark, and the Platform’s design, code, and copy are owned by Gigspact and its licensors. You may not use them to imply endorsement without written permission.

The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, Gigspact disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any Vendor will deliver a booking to the Customer’s satisfaction.

To the fullest extent permitted by law, Gigspact’s total aggregate liability to you for any claim arising out of or relating to the Platform is limited to the greater of (a) the platform fees you paid to Gigspact in the twelve months before the claim and (b) PHP 5,000.

Gigspact is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, lost revenue, or lost goodwill, even if advised of their possibility.

Nothing in this section limits liability that cannot be limited under Philippine law.

You agree to indemnify and hold harmless Gigspact, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from your use of the Platform, your Agreements with other users, or your breach of these Terms.

You may close your account at any time from your dashboard. We may suspend or terminate your access if you breach these Terms, breach an Agreement, expose the Platform or its users to legal or safety risk, soliciting or knowingly participating in off-platform payments for a Gigspact-initiated booking (see Section 7), or if we are required to by law.

Suspension or termination does not affect obligations already accrued — for example, funds already escrowed for an active booking will still be released or refunded according to the Agreement.

These Terms are governed by the laws of the Republic of the Philippines. Any dispute you have with Gigspact that is not resolved in-app will be brought exclusively in the courts of Metro Manila, without prejudice to any consumer-protection rights you have under Philippine law that cannot be waived by contract.

We may update these Terms from time to time. If we make material changes, we will notify you in-app or by email at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date means you accept the updated Terms.

Questions about these Terms? Email us at hello@gigspact.com.